§ Support
A person reads these.
One address, one phone number, and the times we actually hold ourselves to. There is no ticket maze and nothing here requires an account.
Contact
- Phone
- +351 916 789 025
- Postal address
- Rua Estreita Nr. 32, 4770-352 Mouquim,
Vila Nova de Famalicão, Portugal - Electronic complaints book
- https://www.livroreclamacoes.pt/inicio
For this service only — not for garments bought elsewhere.
What to write about, and how long we take
01
Billing, renewals and invoices
2 working days
Anything about a charge, a renewal date, a plan change or an invoice. Include the email address on the account.
02
Cancelling a subscription
2 working days
You can cancel yourself in the account area, in the same number of steps it took to subscribe. Write to us if the route is not working and we will cancel it for you.
03
Refunds and the 14-day withdrawal
2 working days
A plain message is enough — the form is optional. Refunds are returned by the original payment method within 14 days.
04
Your data, or deleting it
30 days maximum
Access, correction, export or deletion of your account and your photographs. No reason needs to be given.
05
A description that looks wrong
5 working days
Tell us which reading and what you were looking at. We correct the local checklists and the system instructions — never by training on your photographs.
06
A formal complaint
15 working days
Write to us first. The Portuguese electronic complaints book is also available at any time, and it concerns this service only.
We cannot help with a garment you bought from someone else. We do not contact sellers, do not issue reports, do not certify anything and cannot support a return or a dispute — a reading from this service has no standing in one. For that, the seller's own returns process and your national consumer authority are the routes that exist.